FIRST TIME VISIT?
Our laboratory is equipped with state-of-the-art equipment and operates under strict protocols to maintain the integrity and confidentiality of your samples. Our dedicated team is here to support you every step of the way. Whether you have questions about our testing services, need help with results, or require guidance on the right solutions for your needs, our highly experienced staff is ready to assist.
At Biogene Diagnostics we perform a wide range of testing including Clinical Routine Testing, Molecular RT-PCR Testing, Allergy Testing, Toxicology Testing and more. For more information about specific tests, please contact us or visit the “OUR SERVICES” section.
Our laboratory combine advances technology with a dedicated team of professionals to deliver accurate, timely, and reliable results. We are committed to quality, patient care, and supporting health care providers with the highest level of service.
You can visit our laboratory during our office hours for walk-in services. We also offer home visits for nursing facilities, and pick-ups for physicians’ offices. For assistance with pickups or scheduling, please contact our Client Services team.
We accept Medicare, Medical, most major private insurance plans, cash, and more. Please visit the “ACCEPTED INSURANCES” section or contact our billing team for more information.
Not all tests require fasting. Your healthcare provider or our staff will let you know if fasting is necessary for your specific test orders. If you are unsure, please call us before your appointment.
Yes. STAT and same-day testing is available for urgent cases. Please notify our client services team or have your ordering provider mark the request as urgent.
For New or Existing Clients
We are dedicated to delivering accurate and timely results that empower healthcare professionals, researchers, and individuals to make informed decisions.
Test results are delivered through a secure online portal accessible on any device, making it quick and easy to access your results, while keeping patient information confidential. For assistance with results please contact our client services team.
Our office hours are Monday – Friday 09:00am – 05:30pm. Please visit the “CONTACT US” section for more information.
Yes. We strictly follow HIPAA regulations to ensure your health information is secure and confidential at all times.
We prioritize Quick Turnround Time. Most test results are available within 24-48hours. For questions regarding specific tests, please contact our client services team.
For questions regarding billing, our billing specialists are available to provide clear explanations and resolve concerns quickly.
Gernerally, lab orders that have not been fulfilled are valid for up to three months, unless otherwise specified by your ordering provider. Follow the instructions of your health care provider or contact us for guidance.